Support
FAQ
Answers for browsing, WhatsApp ordering, pricing, customization, certification, and service.
How do I order?
Browse a product page and tap WhatsApp Order. We will confirm the piece, size, purity, price, and next steps manually.
How does pricing work?
Product prices are indicative. Final pricing may depend on gold rate, diamond selection, purity, size, and customization.
Can I customize a piece?
Yes. Share references, size, metal preference, and budget on WhatsApp so the team can guide feasibility.
Are pieces certified?
Eligible diamond and gold pieces include certification, hallmark, or authenticity details where applicable.
What is the exchange or repair policy?
Exchange and repair support depends on product condition, timeline, design, and whether the item was customized.
How quickly do you respond on WhatsApp?
Typical response time is during business hours, Monday to Saturday, 10:00 AM to 7:00 PM.