Support
Return / Exchange Policy
Return, exchange, and repair support is reviewed case by case.
Eligibility
Eligibility depends on product condition, purchase timeline, use, and whether the piece was made to order.
Customization
Customized, engraved, resized, or made-to-order jewellery may have limited return or exchange eligibility.
Repair
Repair requests are inspected by the Maru Gold team before service scope and charges are confirmed.